FAQ


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FAQ
Where Is Your City?

Our company located in DongGuan city, where is near Shenzhen and Guangzhou city, enjoy abundant resources, advantageous location and convenient transportation, More than 200 of world top 500 companies have their branch and produce-base here.

* Traffic

  • Come from Hong Kong:  90 mintues by Bullet Train
  • Come from Shenzhen:  30 mintues by Bullet Train or 100 mintues by Car
  • Come from Guangzhou:  30 mintues by Bullet Train or 100 mintues by Car
  • Come from Shanghai:  3 hours by Plane(everyday 4 flights)
  • Come from Beijing:      4 hours by Plane (everday 4-5 flights)

* Hotel

  • Yuelai: 5 star,  5 mintues from our company
  • Kande: 5 star,  30 mintues from our company
  • Dihao: 5 star,  30 mintues from our company
  • Other 4-5 star grade hotels option

* Weather

  • The coldest weather in January is 5-7 ℃.
  • The hotest weather in August is 38-39 ℃.

* Food

  • Western Food, Chinese Food, Muslim Food, Indian Food can be supplied here.
How To Guarantee Your Quality?

1. If our own Neorna products, each model has its fixed standard.

2. If customerized products, we shall discuss all details with customer and confirm it before mass producing.

3. For every product, we usually chose among 3-4 produce bases, which is passed by our quality control system,   safety evalute system.

4. When we accept customer’s order, we shall ask manufacturers to make essential presample to check, and signature on it to confirm.

     During mass producing, we shall cross check again. After finished, mass product is made a spot check by 5-10%, then send to my warehouse.

5. We use our own persons to load/inspect goods into container at my place to make sure the correct quality and  quantity goods.

6. For every order, we point a unique businessman to follow your order from head to toe.

    Communicate with you 24-hours, supplying you with first-time and first-hand information.

How Can I Get The Goods?

According to your requirement,  no matter where you are, we can deliver the goods to you:
by Sea, by Air, by Speed Express, by Post

1. If you place an order with container quantity,we shall ship to you by Sea,to save cost.
FOB price——-you should inform us your forwarder in China.
C&F price——-we shall book vessel

2. If you place an order,less than one full container quantity,but have to be shipped by LCL, we shall ship to you by Sea,to save cost.
FOB price——-you should inform us your forwarder in China.
C&F price——-we shall book vessel

3. If your order is very important products or you need it urgently, not big volume. we suggest to send you by speed express,
like DHL/FEDEX/UPS/EMS/DEPEX….

4. If your order goods is between 50 KGS-200 kgs, and you want it urgently, we suggest to ship by Air, time is about one week,
cost is far cheaper than speed express.

5. If your order is brand products/copy/imitataion, we can only deliver them to your pointed warehouse in China mainland.
We don’t declarate the Customs to export, you must solve it by yourselves.

6. If your order products isnot very important, and you don’t need it urgent, you may consider to use Post. usually it will takes 15-20 days.

Are You Manufacturer?

We are handling with so many variety products,  Obviously we can’t produce of all them.

Since 2016, we open our own factory and produce by ourselves.

People know they are dealing with many products, but non of them have their own factories to produce.

Do you ever ask them “Are you manufacturer” when you are interested in their products?

We have our own separate develop/design team, QC people, pack machine tools, warehouse, we will prove our profession.

Do Your Products Have Standard?

If products are with our own logo and with our own article number and our own package. of course, they have a fixed quality standard.

No matter client from anywhere buy this products, No matter how many times they buy, the products they receive must be 100% same.

Do You Accept OEM Order?

1. Firstly we suggest you to use our regular products, for their fixed package/size/quality standard,etc

    Also it’s more easy to operate.

2. We also accept OEM orders, according to you design/artwork in fact, OEM is our biggest business!!

Can I Visit Your Company?

We welcome any customers from any country to visit us.

We hopw you can make an appointment firstly with us, to enable us to arrange the schedule plan.

We can book hotel & flying tickets for any visitors, there are tens 4/5 star-grade hotels in DongGuan.